Our passenger retail, food & beverage consultancy services include Onboard Revenue Optimisation, Improving the ‘Offer’, Retail Theatre, Terminal and Vessel Internal Design, Space Planning, Manning Performance and more.
At FMS, we offer a full range of services from one-off consultancy projects to long-term full management contracts involving legendary design partners who have the ability to transform the onboard and terminal offers that are sure to excite and delight the travelling public.
Terminal and Vessel Internal Design
FMS works in partnership with a leading retail specialist who has extensive experience and proven success in the design of practical, cost-efficient terminal and vessel facilities that encourage retail and food and beverage sales.
Looking to ensure you get the most from your space? Our team can help with the design of the retail environment, which relies heavily on space planning. This process logistically determines passenger ‘flow’ and ensures that the available area, no matter how large or small, is being used to its fullest capability.
Onboard Revenue Optimisation
We understand your business and will provide expert advice along with the ability to anticipate and influence consumer behaviour in order to maximise profits through increased sales penetration and yield management.
Improving the ‘Offer’
As experts in our field, we can recommend ways to improve the passenger ‘offer’ through aspects as diverse as customer ‘flow’, product appeal, ambience and value-added products. Often we highlight the simplest things that have been missed such as clear signage, passenger announcements and special offers.
Introducing Retail Theatre
We firmly believe that by injecting a sense of ‘retail theatre’ into the sales process, you can provide methods that delight and excite your customers. We can analyse and promote findings based on industry trends and research to encourage increased customer spend through innovation and stimulation.
Our close relationship to the ferry and cruise sectors means that we truly offer the best advice in terms of recruitment and training through to regular performance assessment, salary benchmarking and staff monitoring.
Please call in order to discuss our maritime consultation services further, you will find us attentive, timely and proactive in our dealings and assure you of our best attention. Please fill in your details below or call us on +44 (0)208 123 9401.