FMS Maritime Consultants

Maritime Consultants specialising in the Ferry Industry

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Passenger

Our Ferry and Cruise passenger consultancy services include Passenger Market Review & Planning, Tactical Pricing Initiatives, Reservation Systems and Ticketing, Sales, Marketing & E-Marketing, Standards Review & Mystery Shopping, Scheduling, Rosters and Training and more.

Artwork - Superfast ferry skiers

Artwork - Bilge fares

Artwork - Booze cruise

Passenger Market Review & Planning

We represent all segments of the passenger shipping industry through opportunities derived from industry trends, statistical research, associations, trade shows, media, e-commerce and much more, with a strong focus on sharp-end experience and clear communication.

Scheduling, Rosters & Training

If you’re looking to improve or enhance employee attitudes and increase productivity, often the analysis of staff scheduling and rosters can help. Similarly, positive benefit can be derived from company-specific training courses, all of which can be devised and implemented by FMS.

Sales, Marketing & E-Marketing

Successful passenger shipping has much to do with the ‘offer’, customer satisfaction, product placement, communication and innovation through conventional and e-marketing, which results in customer retention and highly valued repeat business.

Tactical Pricing Initiatives

FMS can help in the creation of pricing initiatives that closely relate to current trends within the industry whilst considering, emulating or combating the effects of external competition such as surface competition, fixed-price links and low-cost airlines.

Reservation Systems & Ticketing

We offer independent, unbiased analysis, opinion and project supervision in the selection and application of reservation and check-in systems, drawn from the practical experience we’ve gained over many years in the passenger ferry and cruise industry.

Standards Review & Mystery Shopping

We conduct mystery shopper activities that review company standards and result in new ways to manage and motivate staff and fine tune the ‘offer’, all with the express purpose of improving overall performance.

Please call in order to discuss our maritime consultation services further, you will find us attentive, timely and proactive in our dealings and assure you of our best attention. Please fill in your details below or call us on +44 (0)208 123 9401.

Latest News

  • P&O Ferries orders two new super-ferries for Dover-Calais
  • Serco awarded £450m contract for Northern Isles Ferry Services
  • Carnival receives approval for major expansion of Terminal F at PortMiami
  • Red Funnel wins prestigious Maritime 2050 Award
  • MSC unveils details of MSC Seashore
  • New Calais to Tilbury service for P&O Ferries

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Contact FMS Maritime Consultation Services

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