Our Ferry and Cruise passenger consultancy services include Passenger Market Review & Planning, Tactical Pricing Initiatives, Reservation Systems and Ticketing, Sales, Marketing & E-Marketing, Standards Review & Mystery Shopping, Scheduling, Rosters and Training and more.
Passenger Market Review & Planning
We represent all segments of the passenger shipping industry through opportunities derived from industry trends, statistical research, associations, trade shows, media, e-commerce and much more, with a strong focus on sharp-end experience and clear communication.
Scheduling, Rosters & Training
If you’re looking to improve or enhance employee attitudes and increase productivity, often the analysis of staff scheduling and rosters can help. Similarly, positive benefit can be derived from company-specific training courses, all of which can be devised and implemented by FMS.
Sales, Marketing & E-Marketing
Successful passenger shipping has much to do with the ‘offer’, customer satisfaction, product placement, communication and innovation through conventional and e-marketing, which results in customer retention and highly valued repeat business.
Tactical Pricing Initiatives
FMS can help in the creation of pricing initiatives that closely relate to current trends within the industry whilst considering, emulating or combating the effects of external competition such as surface competition, fixed-price links and low-cost airlines.
Reservation Systems & Ticketing
We offer independent, unbiased analysis, opinion and project supervision in the selection and application of reservation and check-in systems, drawn from the practical experience we’ve gained over many years in the passenger ferry and cruise industry.
Standards Review & Mystery Shopping
We conduct mystery shopper activities that review company standards and result in new ways to manage and motivate staff and fine tune the ‘offer’, all with the express purpose of improving overall performance.
Please call in order to discuss our maritime consultation services further, you will find us attentive, timely and proactive in our dealings and assure you of our best attention. Please fill in your details below or call us on +44 (0)208 123 9401.